By Umar Sani Daura
Kaduna, Nigeria — In a robust effort to strengthen service delivery and rebuild public confidence, Kaduna Electric successfully organized a two-day intensive training program on customer relations for its staff.
Held at the company’s Head Office on Wednesday, November 12, and Thursday, November 13, 2025, the program was themed: “Building Trust Through Exceptional Service and Communication.”
The initiative brought together selected employees from various departments who are pivotal in customer interaction and communication, underscoring the company’s commitment to service excellence.
*KSMC Collaboration and Key Focus Areas*
The training sessions were facilitated by communication experts Elizabeth Anche, Enoch Nalado, and Isaac Maude from the Kaduna State Media Corporation (KSMC). This collaboration is designed to significantly enhance employees’ communication skills, improve customer-handling techniques, and ultimately reshape public perception of Kaduna Electric as a responsive, customer-focused, and business-oriented utility.
Participants engaged in practical discussions and group activities that focused on several critical areas, including:
Customer response and empathy,
Managing social media content,
Handling crisis communication,
Corporate reputation management &
Building customer trust through consistent engagement
Facilitators emphasized that every employee plays a vital role in shaping the customer experience, urging participants to adopt a proactive, transparent, consistent, and solution-driven communication approach.
*Management’s Commitment to Excellence*
Alhaji Aminu Abubakar Suleiman, Chairman of the Kaduna Electric Board of Directors, affirmed that customer satisfaction is central to the company’s mission.
“Customer trust is the foundation of any business,” stated Suleiman. “This training reinforces our commitment to excellence and empathy in every customer interaction. We must ensure that every engagement reflects professionalism and respect. The success of our business depends on how well we listen, respond, and build relationships with the people we serve.”
Speaking on behalf of the facilitators, Farida Abubakar, Executive Director of KSMC, commended Kaduna Electric for investing in human capital development, describing customer relations as a core pillar for business growth and public confidence.
“Trust is earned through action and consistency,” she noted. “For a service organization like Kaduna Electric, every conversation, post, or response is an opportunity to build or break that trust. This training is a positive step toward building stronger connections with your customers.”
*Cascading Knowledge for Unified Service*
Abubakar Sadiq Mohammed, Deputy Managing Director of Kaduna Electric, urged participants to immediately cascade the newly acquired knowledge to their respective teams and colleagues across all operational areas.
He stressed that consistent service standards across all locations are crucial to maintaining customer confidence and improving the company’s reputation. “Go back and train your teams,” he advised. “Let’s all speak the same language of service and ensure that customers everywhere experience Kaduna Electric as one unified, responsive organization.”
The participants expressed their deep appreciation for the timely and impactful training, pledging to implement the knowledge gained, particularly in active listening, professional response, and conflict resolution.
The capacity development initiative concluded with the presentation of certificates to the participants.
